Terms & Conditions

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These Terms and Conditions ("Terms") govern the provision of services by AJ Balloons ("we", "us", "our") to you, the client ("you", "your"). By placing an order with us, you agree to be bound by these Terms.

1. Quotes and Orders

All quotes provided by us are valid for 14 days from the date of issue. Prices are subject to change without notice after this period. A booking is considered confirmed only upon our written confirmation and receipt of the required deposit.

2. Deposits and Payments

To secure your event date, a partial prepayment (deposit) of 50% of the total quoted price is required. This deposit is non-refundable in the event of cancellation. The remaining balance is due no later than 7 days prior to the event date. Payments can be made by bank transfer, Revolut, or another method agreed upon in advance. We reserve the right to cancel any booking where payment has not been received by the due date.

3. Cancellations and Postponements

• Cancellation by You: All deposits are non-refundable. If you cancel your booking within 14 days of the event date, the full balance will be due.
• Postponement: If you need to postpone your event, please contact us as soon as possible. We will make reasonable efforts to accommodate a new date, subject to our availability. Additional charges may apply.
• Cancellation by Us: We reserve the right to cancel your booking in the event of unforeseen circumstances (e.g., illness, accidents). In such a case, any payment made, including the deposit, will be refunded in full.

4. Installation and Access

You are responsible for ensuring that we have clear access to the venue for installation at the agreed-upon time. You must also ensure that the venue permits the installation of balloon decorations. We are not liable for any delays or inability to install due to access restrictions or venue policies.

5. Outdoor Installations

Balloons used in outdoor settings are subject to weather conditions such as wind, rain, and sun. While we use professional techniques to secure outdoor installations, we cannot be held responsible for the performance of balloons in adverse weather. The lifespan of balloons is significantly reduced outdoors. We are not liable for any damage to the installation caused by weather after we have completed the setup.

6. Balloon Care and Safety

Once the installation is complete, we are not responsible for any damage to the balloons. Please be aware that balloons can be a choking hazard. Children should be supervised at all times around balloons. In the event of a balloon popping, please collect and dispose of the pieces immediately.

7. Liability

Our total liability for any claim whatsoever in connection with your event or our services shall be limited to the total price paid by you for those services. We are not responsible for any injury, damage, or loss caused by the client or third parties tampering with our installations.

8. Photography

We reserve the right to take and use photographs of our balloon installations for our own promotional purposes (e.g., on our website and social media) unless you explicitly request otherwise in writing.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

10. Contact

For any questions regarding these Terms, please contact us at: order@ajballoons.shop